Email Diagnostics File to Wildlife Acoustics

About this task

Using the Song Meter Configurator app, it is possible to generate a diagnostics file from a paired Song Meter Mini 2 and send it Wildlife Acoustics Support via email.

Note:

You must have your mobile device's built-in email application properly configured in order to send a diagnostics file using this method.

Procedure

  1. Install brand-new or freshly charged batteries into the Song Meter Mini 2.
  2. In the Song Meter Configurator app, open the Utilities menu:
    1. Pair the Recorder with the Song Meter Configurator App.

      Configure and Unpair icons will appear next to the recorder's name.

    2. Tap the Configure icon for the paired Song Meter Mini 2 in the Recorders screen.
    3. Tap the Utilities icon in the upper-right corner of the Configuration Editor.
  3. In the Utilities menu, tap Email diagnostics to Wildlife Acoustics.

    A Loading... activity indicator appears onscreen, and the recorder's Diags LED will flash green. This typically lasts over 30 seconds.

    Your mobile device's email interface will generate a new message addressed to mailto:support2025@wildlifeacoustics.com with the diagnostics file attached.

  4. In the message addressed to Wildlife Acoustics Support, add a message to provide context to the diagnostics file. What problems are you experiencing with the recorder? What troubleshooting steps have you already attempted (see Troubleshooting)?
  5. If the diagnostics file is related to an ongoing case with Wildlife Acoustics Support, add the Case Number to the subject line of the message.
  6. Tap Send.