Please tell us about yourself and your project. This will allow us to better serve you.

Thank you for contacting Wildlife Acoustics Support.

A support ticket has been created. For most support requests, we respond within 1-2 business days.

Want to find your answer faster? Check out the following links:

  • For answers to a wide variety of common questions about all of our products, see our FAQ page.
  • For guided demonstrations on using our recorders and software, see our Video Tutorials.
  • For questions about phone and tablet compatibility with the Echo Meter Touch, please see our iOS Compatibility Page and Android Compatibility Page.
  • For more specific questions about any of our products, please see our User Guides.

If these resources helped you find your answer or if you think our resources could be improved, please let us know in our support survey.

If your support request is urgent, please call us at 1 (978) 369-5225 and choose option 2 for Support. Our standard Support hours are 9am - 5pm Monday - Friday Eastern (Boston) time excluding U.S. holidays. When calling outside of business hours, please leave a message and we will get back to you as quickly as we can.

If you are not already a member, we also invite you to join our mailing list. You’ll be the first to know about technical service bulletins, new products, training sessions, webinars, news, and more. We are careful about the emails we send and strive to include valuable information in all of our communications. You can customize your email settings in the My Account section of the website to only get notified of the things that are important to you. You can subscribe to our mailing list here.

Thank you again and we will respond shortly.

-The Wildlife Acoustics Support Team

In the spirit of reconciliation, Faunatech acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.