I’m Experiencing Issues With Echo Meter Touch On iOS

Before digging into the specifics of your issue, it's best to perform a baseline set of updates and checks to rule out any routine issues:

  • Ensure that the iOS device you are using is on our list of compatible devices. Many issues can be caused by a lack of computational resources in older devices.
  • Update iOS to the latest stable version. See Apple's instructions for updating iOS here.
  • Update the Echo Meter app to the latest available version in the Updates tab of the App Store. See a short video demonstrating this process here.
  • Close all apps and reset your device before opening Echo Meter again:
    • Close all apps running on your device by double-pressing the home button, then swiping each window upwards.
    • Shut off your device by holding the sleep/wake button and following the "slide to power off" prompt.
    • Turn your device on by holding the home button and the sleep/wake button until an Apple icon appears on the screen.
    • Open Echo meter without opening any other apps.
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In the spirit of reconciliation, Faunatech acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.